FAQ

I want to speak to someone about my account. Who do I contact?

We all have questions, and we want to make sure and get them answered as quickly as possible. Use this section to find answers to the most commonly asked questions. If you don't find your question here, please reach out to us at support@optilogic.com and we will answer your question as quickly as we can.

I forgot my password. What do I do?

To reset your password, click on the Forgot Password link on the login page. Follow the directions to verify your account and reset your password.

How do I update my account information?

When in Atlas, click the down arrow next to your name in the upper right corner. Click on Account. This will take you to your account page where you can view and edit your information.

updating account information

What technologies does Optilogic support?

Each workspace type is based on Python and we support MIP Optimization through Pyomo and CBC, as well as Discrete Event Simulation through the use of SimPy. We are currently working on integrating support for Gurobi's cloud solver, so stay tuned!

How do I know which CPU or RAM option to choose when running jobs?

The general IDE CPU RAM settings recommended is the following depending on your use:  

  • Standard == 1 CPU/1 GB Ram
  • Professional== 8 CPU/16 GB Ram

How do I turn the minimap on and off?

You can turn the minimap on and off via the application preferences. Press F1 while in Atlas to bring up the search window for preferences. Type minimap in the search bar and you will find the option View: Toggle Minimap. Selecting this option will toggle the minimap on and off.

When I try to upload a file, the option is grayed out. Why?

To upload a file, you must have a folder selected. If you do not, then the option will not be available. Click on the folder that you would like to upload the file or files to and you will see the option becomes available from the file menu and the right-click context menu.

I closed the bottom pane. How do I get it back?

To open the bottom pane or debug console, you can press the bottom pane button in the blue notification bar on the bottom right corner of the screen.

bottom pane

You can also search for any output terminal or view (debug, problems, run-button terminal) that uses the bottom pane and it will re-open.

How do I turn the minimap on and off?

You can turn the minimap on and off via the application preferences. Press F1 while in Atlas to bring up the search window for preferences. Type minimap in the search bar and you will find the option View: Toggle Minimap. Selecting this option will toggle the minimap on and off.

When I try to upload a file, the option is grayed out. Why?

To upload a file, you must have a folder selected. If you do not, then the option will not be available. Click on the folder that you would like to upload the file or files to and you will see the option becomes available from the file menu and the right-click context menu.

I closed the file explorer. How do I get it back?

To get the file explorer view, or any view, to reappear if you have closed them, you can search for it in the View menu or by pressing F1 and typing View: Open View into the search box and selecting the proper view from the resulting list provided when you select that option.

How many different languages does Atlas Recognize?

Atlas recognizes many languages. While all of them are not fully supported from a debugging standpoint, the list below represents all the languages that Atlas can recognize and provide syntax highlighting for.

  • Batch
  • C
  • C++
  • Clojure
  • Coffeescript
  • CSharp
  • CSS
  • Diff
  • F#
  • Git Commit Message
  • Git Rebase Message
  • Go
  • Groovy
  • Handlebars
  • HLSL
  • HTML
  • Ignore
  • INI
  • Java
  • JavaScript
  • JavaScript React
  • Jinja
  • JSON
  • JSON with Comments
  • Jsx-tags
  • Jupyter
  • Less
  • Log
  • Lua
  • Makefile
  • Markdown
  • Objective-c
  • Perl
  • PHP
  • Pip requirements
  • Plain Text
  • Powershell
  • Pug
  • Python
  • R
  • Razor
  • Rust
  • Scss
  • ShaderLab
  • Shell
  • SQL
  • Swift
  • TCL
  • Toml
  • TypeScript
  • TypeScript React
  • Visual Basic
  • XML
  • XSL
  • yaml

How do I access the API?

With a free account you will have access to our test API. This allows you to make mock API calls using the same endpoints as the production API, but they won't actually return real data or allow you to solve. This will allow you to integrate with the API and test that things are working without needing to upgrade your account. When you are ready to switch over to full use of the API (uploading/downloading data, running models, etc.) you will need to upgrade to a paid account.

How many different languages does Atlas Support?

Currently, Atlas supports Python 3.7 with a variety of optimization, simulation, and scientific packages included. Support for other languages will come in time as needs arise. If you have a language you would like to see supported, please let us know at product@optilogic.com.