I want to speak to someone about my account. Who do I contact?

We all have questions, and we want to make sure and get them answered as quickly as possible. Use this section to find answers to the most commonly asked questions. If you don't find your question here, please reach out to us at support@optilogic.com and we will answer your question as quickly as we can.

I forgot my password. What do I do?

To reset your password, click on the Forgot Password link on the login page. Follow the directions to verify your account and reset your password.

How do I update my account information?

When in Atlas, click on the Account link in the lower left corner of the left slide-out panel. This will take you to your account page where you can view and edit your information.

What technologies does Optilogic support?

Each workspace type is based on Python and we support MIP Optimization through Pyomo and CBC, as well as Discrete Event Simulation through the use of SimPy. We are currently working on integrating support for Gurobi's cloud solver, so stay tuned!